Dear Kalyan, My team has carried out close to 13,000 surveys, we have purchased the professional version of the tool, fixed the unnamed language code error that you mentioned about. Yet, I am unable to download the data.
A request to you and the team to please look into it and fix the issue. We are working on a time sensitive assignment and your support in fixing this issue or providing me with alternative solutions and a copy of the data and images collected so far would be greatly appreciated.