Unable to download data please help

I am currently unable to download XLS data.
Stuck on processing.

Welcome to the community, @abomabomhr! Could you also let us know the total number of submissions you have in your project? This should give us a clue of what is happening.

556 submissions

Please any update?

@abomabomhr, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously:

Username: xxxxxxx
Project name: Supervision PNLP
Server: https://kc.kobotoolbox.org

@abomabomhr, are you still having download issues? The issue should have been resolved by now. Please update so that we know about the issue.