Unable to download data please help

[abomabomhr]

I am currently unable to download XLS data.
Stuck on processing.

[Kal_Lam]

Welcome to the community, @abomabomhr! Could you also let us know the total number of submissions you have in your project? This should give us a clue of what is happening.

[abomabomhr]

556 submissions

[abomabomhr]

Please any update?

[Kal_Lam]

@abomabomhr, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[abomabomhr]

Username: xxxxxxx
Project name: Supervision PNLP
Server: https://kc.kobotoolbox.org

[Kal_Lam]

@abomabomhr, are you still having download issues? The issue should have been resolved by now. Please update so that we know about the issue.