We have been Unable to download files from submissions, we are getting the following messaje when we try to get pictures and audio files:
AuthorizationQueryParametersError
Error parsing the X-Amz-Credential parameter; the region ‘us-east-1’ is wrong; expecting ‘eu-west-1’
eu-west-1
CZDT5KXPXM518M7B
OlmZz5R2RiC8kQUqbBuiMV7EyJNR5ZL5CdUoWIpo67PuV55LolUgNOLchxUziZdz9nkaBPUNrm8=
@Luis_Pineda , could you provide me the following through a private message ? Maybe I could have a closer look at your case.
Username
Project name
Server
You should be able to send me a private message as outlined in the post discussed previously:
Hi @Lavinia ,
You could send a private message to a user in the community forum as follows:
Step 1: Select the Reply button as boxed in red below.
[Image 1]
Step 2: Select the Reply button once again, but now from this place as shown in the image below.
[Image 2]
Step 3: Now select New Message as shown in the image below.
[Image 3]
Have a great day!
Hi @Kal_Lam
We currently facing the same issue. We unable to View Images taken on the form through Gallery.
Can you check and advise please…
AuthorizationQueryParametersError
Error parsing the X-Amz-Credential parameter; the region ‘us-east-1’ is wrong; expecting ‘eu-west-1’
eu-west-1
GX87G0WQRFZ0RGQ1
IuAVST2nFuhBgoRGaYwlIrim4QNhl0HLgdooZIN9VYaPUhE0P2NjremM9g/gWUoy0rKifayJws8=
Thanks
wroos
July 20, 2022, 8:50am
4
Hello @Luis_Pineda , @mparra ,
It seems that this is a duplicate posting for the same issue.
Would you mind to avoid this for the forum community, please, and delete of of them?
https://community.kobotoolbox.org/t/i-cannot-download-videos-or-audios-of-the-applied-surveys/31554
1 Like
Hello! we are facing the same issue as well! We have found a temporary solution. After we extract the data (by power queries) we create the following link.
https://kc.humanitarianresponse.info/attachment/original?media_file=UserNameOftheFormCreator/attachments/AttachmentName
On the link above the "UserNameOftheFormCreator and the AttachmentName should be adjusted according to your information
Then we copy this link and we paste it in Chrome
However it is crucial to us as well to have the issue fixxed!
Thank you in advance!
Welcome to the community, @kali_679 , @apapandreou ! Could you share with me the requested details through a private message? Maybe I should be able to troubleshoot.
Josh
July 20, 2022, 3:41pm
8
Hi all (@kali_679 , @Luis_Pineda , @apapandreou , @wroos ), please note that we are investigating this issue
2 Likes
Josh
July 20, 2022, 3:52pm
11
Hi all (@kali_679 , @Luis_Pineda , @apapandreou , @wroos ), the issue should now be resolved
1 Like
Thanks a lot @Josh and @Kal_Lam
1 Like
Many thanks for solving the issue
2 Likes