Unable to download XLS form

I’m not able to download the XLS version of a form I’ve created. Clicking on the download XLS option does nothing at all; there is no response from the website.

The reason I need this is that I had created a form using the form builder and need to add repeat count for a question based on answer to another question. I’ve found out that this feature is not currently available in the form builder. In the past, I was able to accomplish this by downloading the XLS, adding the repeat_count in the XLS and uploading it again to create a form. The problem is that I’m not able to download the XLS version of my form now. Clicking on the download XLS option does nothing at all. There is absolutely no response from the website.

It would be really helpful if someone could guide me on how to resolve this.

Welcome to the community, @lkumar! Could you share with us a screenshot of the unresponsive download? Does it also show any error message? Which browser are you using? Could you change your browser to a modern one like the Chrome, Firefox, Edge etc.?

Hey @Kal_Lam ! Thanks for the prompt response! So there is no error message at all but there’s no response too. Basically nothing is happening when I click on that option. I’m using Chrome Version 93.0.4577.82. So I don’t think the browser is the issue.
I was just able to find a workaround for this though! I realized that when I hovered on the option to download xls, the hyperlink it was supposed to invoke was shown at the bottom left of my browser page. For the form I was working with, it was “https://kf.kobotoolbox.org/api/v2/assets/aWM4MbzmS8vgVtrKDamkf8.xls”. I just entered this link into the address bar and the file automatically downloaded!
I think, for some reason, clicking on the “Donwnload XLS” option is not invoking this request as it should.

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@lkumar, please be informed that I could download the xlsform without any issue. But good to know that you at least found out a solution that could download your xlsform. In the meantime as a cross check, could you create a dummy survey project and then try downloading the xlsform to see if you are able to download for the same?

@Kal_Lam I’ve since realized that none of the options on the menu that show after clicking on the 3 dots (marked by red pen in the image) on the form landing page are working for me. I’ve tried it with another project, cloning this project, but nothing is working. But since I’m able to download the form using the hyperlink method, I’m good for now! Thanks for the support @Kal_Lam !


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Could you give a try with another device to see if the same happens?