Unable to download XLS or CSV(Legacy) reports

[AnirudhPrasadh]

Unable to download XLS Legacy Reports as of today.

[Kal_Lam]

Hi @AnirudhPrasadh,

Could you kindly mention the process that you followed so that we could try the same from our end. Would also appreciate if you could attach a screenshot of the error message that you are seeing. This would help us be more specific while trying to sort our your issue.

[AnirudhPrasadh]

Hi Kal,

So ive been trying to download the data by going to Data>Downloads>Select XLS Legacy

Its stuck at ‘Pending = Click to Refresh’

Same steps for CSV Legacy as well. Attached screenshots for reference.

[Kal_Lam]

Hi @AnirudhPrasadh,

Could you let us know on which server (i.e. HHI or the OCHA) the issue exists?

[AnirudhPrasadh]

https://kobo.humanitarianresponse.info

This is the server that we are using.

[Kal_Lam]

Thanks @AnirudhPrasadh, the issue has been reported with the developers. Will let you know once it has been resolved!

[AnirudhPrasadh]

Thank you!

[Kal_Lam]

Hi @AnirudhPrasadh,

Glad to inform you that you should now be able to download the data in XLS (legacy) format. GOOD DAY!

[AnirudhPrasadh]

Thank you.