Hello,
I am unable to export the data of a household survey in xls export type.
It keeps saying ‘export failed’.
Could anyone kindly provide any explanation/support?
Many thanks,
Francesco
Welcome to the community, @nrc_me1! Could you let us know the server you are using?
@nrc_me1, could you share with me the following (through a private message) so that I could also have a closer look at my end:
- Username
- Project name
@Kal_Lam for some reason this platform does not let me send you the requested info via private message. By any chance do you know why?
@nrc_me1, you should now be able to send me private message. If you still have issues, please refresh your page.
@nrc_me1, until we find and fix the issue, you could download your data in XLS (legacy) format:
@Kal_Lam, apologies for the basic question but does that mean that I can export only once with the xls (legacy) format and then it will no longer be possible?
I am asking because we are in the middle of the data collection exercise and over the next couple of days we will have other submissions being uploaded, therefore if I only have one shot I would rather wait till all the data has been uploaded.
Many thanks,
Francesco
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@nrc_me1, you could download your data in XLS (legacy) as many times as you wish to. But please make sure that you make a new export to get the latest data from the server. Will reach you back when we address this issue.
Alright, thanks a lot for your prompt support @Kal_Lam
Looking forward to hearing back from you when you guys identify a fix.
Have a nice day,
Francesco
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Hi @nrc_me1, please note that a fix for this should be deployed soon. We apologize for the inconvenience 
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Thanks a lot @Josh for your message.
By any chance have there been any developments?
Many thanks,
Francesco
Hi @nrc_me1, the issue should be fixed 
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