Unable to import xls form to my project

[junhw]

Hello KoBo Toolbox community,

I am currently learning how to develop xls-based survey forms. First I had no problem uploading xls survey form I made, but today I suddenly cannot upload any type of xls survey form - it does not show error message but uploading stage never finishes…

It would be highly appreciated if someone knows how I should solve this problem. Thank you in advance for your help and have a good day!

Best,

Joon

[hakan_cetinkaya]

Hi @junhw, welcome to the community!

Can you tell which server are you using?

[junhw]

I am using nonhumanitarian (for researchers) server and according to another recent post it seems like there is a general problem in that server. Could you estimate when it will be resolved?

[hakan_cetinkaya]

@junhw, yeah it seems like a general problem on the server side.

Usually the team solves these issues pretty fast. But I don’t have any estimation.

[hakan_cetinkaya]

Btw: the post from Kal:

Unable to Download XLS Data

Thank you, @novaraseno, @basualdo, @hoanglong_axis, @deglisfernando, @LALL, @interviewaurvey, @hoanglong_axis, for bringing this issue to the community! We shall investigate it and update it when resolved.

[junhw]

thanks @hakan_cetinkaya for the information. Maybe I should wait until everything is restored… hopefully soon!

[Kal_Lam]

@junhw, we will update you when this issue is resolved. FYR:

Import and export failures on non-humanitarian server

Hello, everyone, and thank you for your patience. My colleague @nolive and I have been working (and continue to work) this morning to resolve the issue on kf.kobotoolbox.org that has been preventing most imports and exports from completing successfully. This has also delayed the POSTing of most submissions to external REST Services servers. A brief explanation: requests made by a browser need to return in a relatively short amount of time, but not all tasks can complete that quickly. Some examp…

[Kal_Lam]

@junhw, this issue has now been resolved.