Hello, I have the same problem, see attached screenshot.
Hello,
Today, while logging in, I got the following error message. This error message is in all my accounts associated with my email.
I will appreciate any form of help that will resolve this issue, as the data field collection is currently ongoing.
Best regards,
Cornelius
Welcome to the community, @kiplimocornelius! Would you mind sharing the following information with me through a private message so that I can have a closer look at your case?
- Username
- Server
Note: You could share with me a private message as outlined in the post discussed previously:
Server: https://eu.kobotoolbox.org/
Username: xxxxxxx
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@kiplimocornelius, thank you for sharing the details. Will investigate and get back to you soon.
Thank you Kal_Lam!
@kiplimocornelius, I made a quick test at my end by checking your account but I did not face any issues. FYR …
Could you let us know the browser you are using? Would you mind trying with some modern browsers (like the Chrome, Edge, Firefox, etc.) to see how it behaves?
I am using Chrome
I just tried Edge and I can log in with Edge
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@kiplimocornelius, maybe you will need to remove the existing browser you have and download the latest version in your PC. Thank you for confirming that it works with the modern browser!
Sure, thanks Kalyan for helping with this! I’ll update my Chrome.
Best regards,
Cornelius
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