Upload Error - error: generic exception: Error: (500)

One of my enumerator reported today morning that he is unable to upload submissions to one of the forms.
See the following error.

I tried submitting the form from my android device with my login. And the same error is displayed when sending the form from Kobo Collect Android App.

Hi @mohan_n,

Would you mind cross-checking if the issue still persists. Seems like you are having issue with the OCHA server. When i tried submitting a filled up form in OCHA server i did not see any error message as you are seeing.

Have a great day!

here also there is same problem, but with specific form other form are uploading porperly… please help

Hi @dscndb001,

Welcome to the community! Could you be kind enough to upload a screenshot of the error message you are seeing. Also please help us by informing the server (i.e. OCHA or HHI) which has this issue.

Have a great day!

I don’t know much more about the server… Please help

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I checked again the the problem persists.

Thank you @mohan_n,

Will let you know once the problem is resolved!

Have a great day!

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HI @mohan_n

We believe the error has now been resolved. Please let us know if you’re still unable to submit your forms.

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It has started working again.
Thank you very much.

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It has started working again.

Thank you very much.

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Thank You Very Much… It’s Working Now.

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Thank You… :smile:

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