Hi everyone,
I have many projects in humanitarianresponse, I have exactly the same problem, I need help in a humanitarian project with FAO.
Thank you for all the support. Please note that I am still facing this issue, it happened with all records. The main challenge is that the edit does not work all the time (it works in some cases, but sometimes the error appears).
This leads to a lot of challenges and time-consuming.
I appreciate your and KOBO team’s support on this.
Thank you so much.
I also still have the same probelm, and truth to be told its taking a lot of time and efforts, and it even wasting our teams efforts because we’re not able to enter or edit any records (90% of the records shows the problem randomly) and it’s affecting our work quality …
I hope you guys find a solution ASAP … it’s an urgent matter
Dear KOBO Support team. This is to check if there is an update on this issue.
Thank you so much for all the support.
@Ahmad, @dwaimah, would you mind checking if the latest release has solved your issue? @Ahmad, @dwaimah, I tried opening one of your submissions and then submitting it without edits (as I did not want to distort your data). When doing so, I did not see any error message. This is the thank you message I received…
Could you kindly confirm what happens at your end?
@Kal_Lam Hello, again.
I trie many modifications
The old problem has gone idk how tbh.
But I have noticed new problem like in the image below:
It means that it need to authenticate the user again - while saving the edit on the record- and when you press the button it opens new tab asks you to ente the username and password, then I press log in and I get this
and I have to reload the page, while all modifications will not be saved “again” and this porblem might show again at any time
Is there any solution for this ?
Thank you
We are still having problems in Kobo’s forms edition, we have changed the message of pop-up Windows but user login shows the same mistake, it has proved on several web browsers. If I open a new window and log-in myself, I still can not send the changes and lose data.
We require an edition solution for the project, due to the information edition is fundamental in this land tenure project at FAO (humanitarian project). We are sending quick look of mistake.
It also shows mistakes when we take more than ten minutes filling up an open form
Thank you so much for all the support.
the problem is the timeout 15 minutes editing and the edition was not possible
the question is if it is possible to extend the editing times,
because the developed forms require more time in editing
Dear KOBO Support team and @Kal_Lam
the problem persists in the humanitarianresponse
Is there any way you can help us? my project is at the point of going back to excel
Hello dear KOBO support team.
This is to check if there is any update on this issue. I am still facing it when trying to edit records. I do agree with the above point, the issue is with the edit time, if you take more than 10-15 minutes in editing the form the error will appear.
I appreciate your support on this, it’s one of the key features of our project.
Note: I have test this on different browsers, users, and projects, and the issue still appear.
Thank you in advance,
Dear KOBO Support Team and @Kal_Lam
Me and my team are facing the same issue and just like @ccamilocr says my project is in risk to go back to excel too.
I though Kobo was going to bring solutions and I’m still expecting it does that, but we need your support ASAP, please.
Do you mean if my project has any dynamic data attachment? If that’s it so yes it is dynamically Linked to another project.
Does that influence the data edition?
Yes, you got that correct. At the moment, a project dynamically linked cannot be edited. It shows an error message like the one you are receiving. This is something the KoboToolbox team still needs to fix in the upcoming days.
Thank you for the response @Kal_Lam, I hope the kobotoolbox fixes the issue soon.
A last question: this project (in which I cannot make editions) is the child project, if I unlink the project will I be able to make editions? and will the linked data (the ID to identify the other project submissions) remain saved or will be removed?
@adrianguzman, if it’s a dynamically linked project, maybe you will be missing information from the parent project?
Hello @Kal_Lam
my project does not have dynamically linked, but I just did tests with the work team and
Evidence of test performed
• Everyone of us are using the same internet at the office with a set IP 181.57.146.52
• When two users are editing at the same time it drives a mistake and here we are working 60 people editing data from a same ubication
• Time for edition is less than 10 minutes
• Our forms are made for work on them from ODK or Kobo Android, and the edition from ee.humanitarianresponse.info “enketo”, but we guess the IP blocked is not allowing us make editions succesfully
We required to kobotoolbox developers unblock for to from the same IP we could make editions and verify the edition time, and , if it is possible, get wide it to 30 minutes
Hello everyone, thanks for your patience 
I will look into the following issues:
-
When this message appears:
Authentication required. Please authenticate here in a different browser tab and try again.
following the instructions does not work, and it’s impossible to submit an edit even after authenticating in another tab.
-
If making edits takes longer than 10-15 minutes, it becomes impossible to submit the changes.
-
Editing does not work for dynamically linked projects.
- We have not blocked any IPs.
- Could you please explain what you mean by this:
When two users are editing at the same time it drives a mistake
4 Likes
