Uploading edits to a record not submitting (error)

[jnm]

Hi @tabas, thank you very much for the response.

I opened the submission in your screenshot and was able to edit it successfully (I wrote !!! TEST BY KOBO SUPPORT !!! in the Driver Other field, which was previously empty). This confirms my suspicion that this problem is somehow related to authentication information stored in the browser.

If you have time, could you please also try the following?

1. Make sure all Chrome incognito windows are closed (or close the entire Chrome browser to be sure);
2. Open a new incognito window;
3. Log in directly to the Kobo account you are using to attempt these edits—
   • Do not log into any other Kobo accounts or visit any other Enketo forms;
4. Attempt the edit again.

If that doesn’t work, we’ll need to begin a private message to inspect your browser’s cookies. Do not post any information about cookies in this public topic, because they could contain sensitive information about your account.

For others reading, I would encourage you also to try using “incognito” or “private browsing” features of your browser to see if this makes a difference. However, I would also like to emphasize that logging out of Enketo, using the URLs I posted earlier, is not the same thing as logging out of your KoboToolbox account the usual way. Again, those URLs are:

• https://ee.kobotoolbox.org/logout
• https://ee.humanitarianresponse.info/logout

Thanks for helping us troubleshoot this issue.

[tabas]

Bingo!! that did it. Thnaks so much.
Previously, I didn’t understand the importance of logging out using your link that you provided. This time I logged out with your link. But my other pages that were open were still there… i further logged out in those … then re - logged in like normal.
Seems i can now edit like before.
So it is really important to use your log out link when we encounter this problem.
Much appreciated your help!

[jnm]

Great, thanks for the confirmation. We’re working on a fix so that logging out of Enketo using those links won’t be necessary in the near future.

[Ahmad]

Hello @jnm

Kindly note that I am currently facing the same problem. The challenge is that I have multiple users working on editing the records, and the Log out option did not work with some of them.

Is there an update for this error.

Thank you in advance.

[dwaimah]

@Ahmad

, and the Lo

@Kal_Lam

I still have the same problem, eventhough I tried all the above solutions and nothing worked.
I really need to solve this out ASAP, I hope you help me with it.

[Ahmad]

@dwaimah
Thanks dear, please note that I am still facing this issue. I hope that KoBo support team can advice on this.

This error is making a lot of challenges in our work.

[Kal_Lam]

@dwaimah, is this seen in the project where you tried to link your project dynamically?

[Ahmad]

Thanks @Kal_Lam

No, the project is not linked dynamically.

[Kal_Lam]

@Ahmad, did you also try this out in a different browser?

[Ahmad]

Yes @Kal_Lam . please note that we have faced this with different browsers and users.

[Kal_Lam]

@Ahmad, could you provide me the following through a private message? Maybe I could have a closer look at your case.

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Kal_Lam]

@Ahmad, is this an issue for all the records, or does it only have issues for specific _id's?

[dwaimah]

It happens with me in all records, no matter what id
even when Im using another device, another browser

[Kal_Lam]

@dwaimah, maybe we could continue the discussion in your other post:

Form editing is not working

Hello, Im using enketo on browser, 4 days ago I started to have a problem with editing the current data. Whenever I edit any existing fields in the data form and try to save, I get a new error message coloured with red says “sending service in data server is not found 404:” as in the image below [06] I am in an urgent need to use the form and edit my data, I hope you help me with this ASAP thanks

[ccamilocr]

Hi everyone,

I have many projects in humanitarianresponse, I have exactly the same problem, I need help in a humanitarian project with FAO.

[Kal_Lam]

@ccamilocr, did you try this workaround shared previously?

Uploading edits to a record not submitting (error)

Hi @tabas, thank you very much for the response. I opened the submission in your screenshot and was able to edit it successfully (I wrote !!! TEST BY KOBO SUPPORT !!! in the Driver Other field, which was previously empty). This confirms my suspicion that this problem is somehow related to authentication information stored in the browser. If you have time, could you please also try the following? Make sure all Chrome incognito windows are closed (or close the entire Chrome browser to be sure)…

[Ahmad]

@Kal_Lam

Thank you for all the support. Please note that I am still facing this issue, it happened with all records. The main challenge is that the edit does not work all the time (it works in some cases, but sometimes the error appears).

This leads to a lot of challenges and time-consuming.

I appreciate your and KOBO team’s support on this.

Thank you so much.

[dwaimah]

I also still have the same probelm, and truth to be told its taking a lot of time and efforts, and it even wasting our teams efforts because we’re not able to enter or edit any records (90% of the records shows the problem randomly) and it’s affecting our work quality …
I hope you guys find a solution ASAP … it’s an urgent matter

[Ahmad]

Dear KOBO Support team. This is to check if there is an update on this issue.

Thank you so much for all the support.

[Kal_Lam]

@Ahmad, @dwaimah, would you mind checking if the latest release has solved your issue? @Ahmad, @dwaimah, I tried opening one of your submissions and then submitting it without edits (as I did not want to distort your data). When doing so, I did not see any error message. This is the thank you message I received…

Could you kindly confirm what happens at your end?