Uploading edits to a record not submitting (error)

@adrianguzman, is your project dynamically linked?

Do you mean if my project has any dynamic data attachment? If that’s it so yes it is dynamically Linked to another project.

Does that influence the data edition?

Yes, you got that correct. At the moment, a project dynamically linked cannot be edited. It shows an error message like the one you are receiving. This is something the KoboToolbox team still needs to fix in the upcoming days.

Thank you for the response @Kal_Lam, I hope the kobotoolbox fixes the issue soon.

A last question: this project (in which I cannot make editions) is the child project, if I unlink the project will I be able to make editions? and will the linked data (the ID to identify the other project submissions) remain saved or will be removed?

@adrianguzman, if it’s a dynamically linked project, maybe you will be missing information from the parent project?

Hello @Kal_Lam

my project does not have dynamically linked, but I just did tests with the work team and

Evidence of test performed
• Everyone of us are using the same internet at the office with a set IP
• When two users are editing at the same time it drives a mistake and here we are working 60 people editing data from a same ubication
• Time for edition is less than 10 minutes
• Our forms are made for work on them from ODK or Kobo Android, and the edition from ee.humanitarianresponse.info “enketo”, but we guess the IP blocked is not allowing us make editions succesfully

We required to kobotoolbox developers unblock for to from the same IP we could make editions and verify the edition time, and , if it is possible, get wide it to 30 minutes

Hello everyone, thanks for your patience :pray:

I will look into the following issues:

  1. When this message appears:

    Authentication required. Please authenticate here in a different browser tab and try again.

    following the instructions does not work, and it’s impossible to submit an edit even after authenticating in another tab.

  2. If making edits takes longer than 10-15 minutes, it becomes impossible to submit the changes.

  3. Editing does not work for dynamically linked projects.


  • We have not blocked any IPs.
  • Could you please explain what you mean by this:

    When two users are editing at the same time it drives a mistake


Hello dear,

Did you get a chance to check this:
If making edits takes longer than 10-15 minutes, it becomes impossible to submit the changes.

Thank you in advance.

You keep talking about the same point over and over
I already said I deleted all browser’s data
changed the whole device
opened the reprort on another laptop, yet another network and tried to submit the edit in less than 10
yet the problem still presistant
the same goes for the other users in this topic
do you happen to know the solution for this ?
I hope this time you give us a proper one

Hi all (@emreozkan90, @dwaimah, @Ahmad, @ccamilocr, @adrianguzman) we apologize for this issue that came in on one of the recent updates. A fix has been made and will be deployed this week. :pray:


Thank you so much @Josh

Your support is highly appreciated. Can you please let me know when the update is deployed so that I can test editing some submissions?

Thanks for all Kobo support team for your follow up.


Hi @Ahmad, there will be an announcement when the fix has been deployed :+1:


Hi all (@emreozkan90, @dwaimah, @Ahmad, @ccamilocr, @adrianguzman), please note that the patch deployment is now on the Kobo and OCHA servers:


Thank you so much @Josh and Kobo team.



Thank you so much @Josh and Kobo team.

On behalf of the entire FAO Colombia team, thank you very much



@ccamilocr, @Ahmad can you confirm that the issue has been resolved on your end with the latest deployment?

1 Like

Thanks @Josh, please note that I have tried editing submissions and it works well with me. I have spent around 20 minutes on some submissions and it works well.

Furthermore, please note that I have noticed the following two points:
Point #1: The “DATA” tab does not refresh the data automatically after editing a submission, and if you tried to edit the same submission that was edited previously without refreshing the data, the submission will be opened but at the end, you will receive an error. I would suggest preventing the edit from the beginning.

Point #2: I am not sure if this is related, but I have noticed that the “Hyperlinks” did not work well after this new update, I have some links in my form and it used to work well previously, but now the link is being opened by having the following sentences before the actual link:
In new submission: https://ee.humanitarianresponse.info/x/%20
In edit submission: https://ee.humanitarianresponse.info/edit/%20

Thank you so much.

1 Like

Hi @Ahmad, thank you for the feedback! Your first point is a valid suggestion and we will improving the editing process in the future. For your second point, I don’t seem to be able to reproduce the issue on my end. Can you please share the following with me in a private message so I can take a look:

  • username
  • project name

Hi @Ahmad, it looks like the issue is not related to the update but rather Enketo not stripping leading white space from markdown links in the label.

If I create a label with two links, one without a leading space and one with:

Link [without a space](https://google.com), link [with a space]( https://google.com)

Everything looks normal in the form itself:

Screenshot 2022-06-29 at 12.30.34

… but if you inspect the links:

  • [without a space](https://google.com)https://google.com
  • [with a space]( https://google.com)enketo-kobo-server-address https://google.com

The HTML shows the leading space value of %20:

<span class="question-label active" lang="">
    <a href="https://google.com/" rel="noopener" target="_blank">without a space</a>
    , link 
    <a href="%20https://google.com" rel="noopener" target="_blank">with a space</a>

I’ll create a GitHub issue on the Enketo side for this :+1:


Thank you for all the support @Josh . I will check my form and adjust the spaces.

Overall, I am really thankful for the Kobo support team. The edit submission indeed helps us in our tracking and updating of the data, I do appreciate your support.