Dear Julia, David, and KoboToolbox Support Team,
I hope you are doing well.
First of all, I would like to sincerely thank you again for your support in helping us continue our regional cervical cancer screening campaign. Thanks to your assistance, we were able to subscribe to the Professional Plan, and our data collection is continuing successfully.
However, we would like to report what appears to be a technical issue affecting our project.
Kobo account: donneestb2024
Email associated with the account: drbagayasaidou@gmail.com
Several health facilities have informed us that after submitting forms through the Enketo web form, they receive the confirmation message “Form submitted successfully.” Despite this, the number of records available in our KoboToolbox project is significantly lower than the number of forms they report having submitted.
For example:
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Vag-Vaguin CSPS reports 91 forms submitted successfully, but only 12 records are currently visible in the KoboToolbox database.
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We have also received reports from several health facilities in the Zabré Health District, where data collectors state that they successfully submitted forms, yet no corresponding records appear in the project.
This issue has been reported by multiple facilities, raising concerns that some submissions may not be reaching the server despite the success confirmation displayed to users.
Could you kindly investigate whether:
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all submissions have actually reached the server;
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some submissions are delayed or pending processing;
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there is any issue affecting Enketo submissions for our project;
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or if there is another explanation for these discrepancies.
This project is a regional public health campaign involving more than 100 health facilities, and ensuring that every submitted record is safely stored is extremely important.
We can provide screenshots of the success messages, submission dates, names of the affected health facilities, and any other information that may assist your technical investigation.
Thank you very much for your continued support. We look forward to your guidance on this matter.
Kind regards,
