Urgent support for ongoing survey - user not recognize

Hi, I’m writing with a temporary account.
Our account ‘e4i2024’ seems down. We are in the process of collecting data on field but the server does not work. Can you please support us?

Welcome to the community, @lorematta! Kindly please be informed that your account (e4i2024) is already active under the Global Server.

Let us know if you should have any other issues or if I understood your issue differently.

It is not working. It does not recognize password.

We also changed the password, but not working still

It works now. Do you know what could it be? Server down for sometime?