URGENT - System Slow down

analucia_espinoza · June 30, 2020, 1:32pm

Hello!! I’m having the same issue, I can’t load or edit forms, it says Bad Gateway sometimes, and the others it won’t even load…

Kal_Lam · June 30, 2020, 1:33pm

Hi @analucia_espinoza,

Could you let us know the server you are using.

Have a great day!

analucia_espinoza · June 30, 2020, 1:34pm

The same as rahmat, humanitarian server

analucia_espinoza · June 30, 2020, 1:36pm

When it does load the interface, and I try to open an entry for edition it stays in a blank window and then it says: There was an error getting Enketo edit link

Kal_Lam · June 30, 2020, 1:40pm

Hi @analucia_espinoza,

Would you mind checking it again as it seems to work at my end (but it’s a bit slow then it should be when compared to normal).

Have a great day!

analucia_espinoza · June 30, 2020, 1:53pm

Hello @Kal_Lam No, is not loading, and I have a stable internet connection right now (I even loaded a video). Is there something wrong with the humanitarian response server??

analucia_espinoza · June 30, 2020, 1:57pm

Kal_Lam · June 30, 2020, 1:59pm

Hi @analucia_espinoza,

Are you able to open the data from other projects (from the OCHA server)?

Have a great day!

analucia_espinoza · June 30, 2020, 2:07pm

I tryed openning other data and using other navigator and it won’t load the entrys…
It’s taking crazy time to load the enviroment, then sometimes this won’t load at all.
And when it does, I can’t filter, and I can’t ask for more lines shown…
When I try to load an especific entry it opens an about blank page. and then it says: There was an error getting Enketo edit link (after a long time).

wroos · June 30, 2020, 2:11pm

We encountered Gateway errors at the moment. Now it seems back.

cispmed · June 30, 2020, 2:17pm

Good morning, I inform that even with the inconveniences it is too slow when loading.

analucia_espinoza · June 30, 2020, 2:17pm

It loaded for a moment and then back to where it was :’(

Kal_Lam · June 30, 2020, 2:39pm

Hi @analucia_espinoza, @wroos, @cispmed,

The server should be working smoothly now. Could you please confirm at your end.

Have a great day!

analucia_espinoza · June 30, 2020, 2:42pm

It is! Thank you very much!!

wroos · June 30, 2020, 3:05pm

Working, but still slow

Kal_Lam · June 30, 2020, 3:08pm

Hi @wroos,

It’s due to the server load as a lot of COVID 19 surveys are going around the globe (and the server is very largely occupied).

Have a great day!

wroos · June 30, 2020, 3:58pm

Hi,
… and would be great if some of these people would share forms with the community. This should also be part of the global effort?
Have a safe day!

stephanealoo · June 30, 2020, 5:22pm

Hi @wroos
Ideally, that would be a good thing, unfortunately this is largely dependent on the willingness of users to share; something that we hope we will have users doing so often
Stephane

Kal_Lam · July 10, 2020, 8:24am

4 posts were split to a new topic: HHI server slowing down

keerthi · July 10, 2020, 8:30am

yes it is working fine Thank you!