User and password authentication problem

User Support Account Issues
1

Can anyone tell me why my username and password from https://kc.humanitarianresponse.info doesnot work in KoBoCAT REST API but if i use my another account username and password from
https://kf.kobotoolbox.org it works.

2

Anushka, You were using two different server with different username password.

1 Like
3

i was using two username and password to get data from https://kc.kobotoolbox.org/api/v1.

4

@anushka, this is because, as advised by @bernieseville, there are two public KoboToolbox servers (the OCHA server and the HHI server). These servers have now been renamed the EU and Global servers, respectively. So, if you try to log in to the EU server with Global server credentials or vice-versa, you fail.