User management

Hi all,

How can I check if an account is already activated? I’m trying to share a form but the usernames that I receive don’t activate de button “INVITE” in the “Invite collaborators section”.

They told me that those accounts are activated but I don’t believe so.

Any URL or another method to check the real status of the accounts?

Thank you.

Hi @cwcol,

Welcome to the community! Would you try with the following if you are not able to activate the INVITE button while trying to share your project with a user account:

  • Check that your internet connections are working well
  • Logout and re-enter your account
  • Check out the user account (spelling exactly that it should be) as you are sometimes unable to share when you make a typo error