Hi, I am trying to share my project with a colleague, but when I go to share – sharing permissions – add user, I get a pop up message saying “user not found” when I insert her username. We are both registered under the OCHA server. How can we fix this? Thank you!

Hi @paolapileri , I can confirm that your user account is there in the OCHA server while your colleagues user name is not present in both the servers i.e. OCHA as well as HHI. So, this is the reason why you are not able to share your project with your colleague.

User not found when attempting to share permissions

User Support Data Management

Kal_Lam December 8, 2020, 12:26pm 2

Welcome to the community @paolapileri! This post discussed in the past should help you solve your issue: