Usernames not found when sharing forms but users truly exist

[pkodame]

I have tried to share forms with known colleagues using their usernames, but I am always notified that that their accounts do not exist. My colleagues even typed their usernames and were surprised to be notified that their usernames do not exist. Kindly help me

[Kal_Lam]

Welcome to the community, @pkodame! This post discussed previously should help you solve your issue:

Username not found while trying to share projects with other users

Hi @carloponzio, Welcome to the community! Kindly please be informed that KoBoToolbox has 2 servers viz. the OCHA and the HHI. Please be informed that sharing of project is only possible within the same server i.e. either within HHI server or within OCHA server. It’s not possible to share a survey project from HHI to OCHA or vice versa. You could also have a look at our support article MANAGING PERMISSIONS to learn more on sharing projects with other users. Have a great day!

[miriamgomo]

Hi, how do I know which server I am using, because I can not shar the proyects. It constantly says “User not fpund”