View button

[ebarigye]

Dear Kobo Team,
I have a challenge with the view icon. Whenever i click on it, brings a blank page. I really need your help urgently.
Attached is the XLS form of the tool where the view icon doesn’t work.
aRewCAVfRLMayXQ7gckTHx.xlsx (195.6 KB)

[Kal_Lam]

Welcome back to the community, @ebarigye! Could you also share a screenshot of the issue? Maybe that should help the community to understand and troubleshoot!

[ebarigye]

When you click wait. Img 2 shows what happens (blank page).
I need help on this ASAP

[Kal_Lam]

@ebarigye, maybe the first thing you will need to do is validate your XLSForm through this online validator to see if there are any syntax issues.

[hakan_cetinkaya]

Hi @ebarigye,

Your form has 2000 lines of question in Survey tab and 2877 lines in choices tab, so the server might not responding to it. Like @Kal_Lam explained:

Please be informed that the web server only allows each request to take 120 seconds.

in here:

Loading Error ,Unexpected token < in JSON at position 0

@adminpro, yes it affects the loading when you have a long list of questions or choices in your survey project. Please be informed that the web server only allows each request to take 120 seconds. And if a form is not able to load even within this 120 seconds your forms do not get deployed/loaded. You could thus solve this by either trying to collect your data through Collect android app or build your survey project using an external select (if you have a long list of choices).

[ebarigye]

Thank you for the responses.
The tool has a number of questions in it because i preferred to administer 1 general tool to capture all the project elements.
SO what is the way forward.

[Kal_Lam]

@ebarigye, maybe you will need to break your survey project into more survey projects say 2, 3 …

You could then merge the project later on when the data collection is complete.