We have encountered this data download issue again

Hi Kal,
I hope you are well,
I have been unable to downloading data from the Kobo server since 6 AM, it keeps running processing but never finishes,
Sometimes it returns Exports failed.
Please assist/advice

Hi Kal Lam

we have encountered this issue again

Welcome tot he community, @Sulaiman_Anwary! Could you let us know the server you are using? Could you also let us know is the issue is still on?

@Kal_Lam thanks for responding
we are using the humanitarian server “kobo.humanitarianresponse.info/”, and the issue is still on and still the data is processing

Gentle reminder!
I kindly request your assistance in resolving the issue of kobo server data processing, as we are still unable to download the data.

@Sulaiman_Anwary, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously:

there is a temporary solution for this issue if we un-mark the audit data and media URL it will process and gives at least a download

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