ZIP download fails to finish

[NoeliaVB]

My zip files are not downloading. After some hours showing ‘pending… click to refresh’ status the download stops completely and it shows ‘failed’. I tried to use downloaditall from Firefox but still, the downloaded files are incomplete. Please, I need a solution to this problem, thank you in advance.

[Kal_Lam]

Welcome to the community, @NoeliaVB! What is the tentative size of your media files?

[NoeliaVB]

Hello @Kal_Lam, my files are around 6 GB.

[Kal_Lam]

@NoeliaVB, have you tried this approach discussed in our previous post? It should solve your issue:

Unable to download images through DownloadThemAll

Hi @Mujahid_Aliyu, @ahmaddiab, we are looking into a solution for this In the meantime, I have found a workaround that you can use. Please go to the following URL and use DownThemAll from there: https://[kf_url]/api/v2/assets/[asset_uid]/data So for example, if you are on the HHI server, kf_url will be kf.kobotoolbox.org and on OCHA it will be kobo.humanitarianresponse.info. Your asset_uid is the id of your project, something like aC34iDewbTEGGVbbSREsXy. The page will look like this: […

[NoeliaVB]

Is there a solution not using downthemall ? Because I have a script to process my media files and with downthemall all the files are outside the folders and it’s impossible to reorganize them all manually,

[Kal_Lam]

@NoeliaVB, this python script should help you solve your issue then:

Unable to download images through DownloadThemAll

Hi @ahmaddiab, I’ve cobbled together a rough Python script for media downloads here that you can use. It will skip already downloaded media so you don’t have to download everything every time: