500 errors

[slovak82]

Dear, Kobo colleagues,
Last couple of days our team has started facing the 504 error, especially for the form that includes more than 120.000 submissions.

We are using eu server : https://eu.kobotoolbox.org/ , for the humanitarian needs.

such issue appears when we try to access “Data” tab of the form

Could you please clarify whether this issue is related to our current plan (community free) or if it is due to technical maintenance on your side?

[Kal_Lam]

Welcome back to the community, @slovak82! Could you kindly share with me the following details through a private message so that I can have a closer look at your case?

• Username
• Server
• Project name

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[slovak82]

Thanks, sent to you in private messages.