Access problem

[sabinenassim]

I am currently experiencing an issue accessing my KoboToolbox account. The platform is not loading properly in my browser, and when I attempt to log in using Google, I receive the following error:
“The username and/or password you specified are not correct.”

I also tried resetting my password, but I received the following email response:

“We do not have any record of an account with email sabine.nassim@beitelbaraka.org in our database.”

This is surprising, as the account is indeed registered with this email: sabine.nassim@beitelbaraka.org (please note the correct spelling of “beitelbaraka”).

Could you please assist in verifying whether my account exists on your system, and if so, help me regain access to it?

[Kal_Lam]

Welcome back to the community, @sabinenassim! Please be informed that your account (beitelbaraka) linked with the email ID (sabine.nassim@beitelbaraka.org) is already active under the EU Server.

To login to the correct server feel free to visit this post discussed previously:

Problem accessing my Kobotoolbox account

Welcome to the community, @khaly! Just so you know, there are two servers (the Global server and the EU server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. So, you’ll need to log in with the right link. For the Global server account, try login through this link For the EU server account, try login through this link Please feel free to reach us through support@kobotoolbox.org if you still h…