Account Subscription

User Support Account Issues
1

Dear community,
We have recently acquired Kobo Premier for 159 dollars. However, we have encountered a message prompting us to upgrade again because we have exceeded the submissions.
Could you please elaborate on why we should consider upgrading once more? Additionally, we would appreciate information about any alternative options available to us.

Thank you

2

Welcome to the community, @pmwdo2023! Could you kindly share a screenshot so that we could understand your issue pictorially?

3

Thanks for reaching out. Here is the screenshot.

screenshot-23
screenshot-231202×258 10.3 KB

4

@pmwdo2023, if you see this again, could you kindly contact info@kobotoolbox.org? Maybe we could resolve your issue there.