App is incompatible with Samsung device (need an earlier version of KoBoCollect android app)

I have been using this app very successfully on my Samsung SM-T210R device, but today I uninstalled the app in order to walk my colleagues through the installation process, and when I tried to re-download it on the same device it says it is incompatible with my device. Any advice?
Thanks!

Hi,
Can you confirm the following?

  1. What is the android version on the samsung phone you are using?
  2. Can you try installing ODK collect and see if downloads.
  3. Can you uninstall all the previous versions i.e. ODK and KoBoCollect and then try this again and tell me if it works.

Stephane

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Hi Stephane, thanks for the response. The android version is 4.4.2, and its a samsung galaxy tablet 3 7.0. I tried downloading ODK collect no problem. I have done a factory reset on my device, uninstalling all previous apps and even signing in with a different google account! Still no luck. I am not even able to find the Kobo collect app when I search in the play store.

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Hi,
Can you try downloading it from this link directly https://play.google.com/store/apps/details?id=org.koboc.collect.android&hl=en

Stephane

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When I click the link, it says “this app in incompatible with your device”.
It seems like Kobo is only compatible with android 5 or higher, but it was working on my device literally this morning, so I don’t understand how this can be true.

Hi,
You must have had an older version of the app installed and it had not been updated to the new version. As it is, you cannot get the new version onto the phone now.

Stephane

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Ok, thanks. Is there any way to re-install the older version?

Hi,
There is a site that has them (though we do not support the site). You should note that installing an older version, means that all the bug fixes done would not be resolved within the older version. See the following link https://apkpure.com/kobocollect/org.koboc.collect.android

Stephane

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Thanks so much, it worked!