Assistance request: data missing in server

User Support Data Management
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26

@bassirou, it would be helpful for us to make investigations on why those data did not get to the server.

27

comment extraire les données envoyées au serveur? pour vous aider dans l’appui.

28

@bassirou, the path may differ from device models. But this is the path that I could access my information. Maybe it should also help you find your device’s path:

  • Connect your android device to your PC. It’s easier to find the location this way.
  • Then check out the following path: This PC\Mobile Device\Phone\Android\data\org.koboc.collect.android\files

Here:

This PC refers to my PC. Mobile Device refers to your mobile.

29

c’est bon j’ai vu l’acces maintenant vous avez besoin des fichiers XML?

30

@bassirou, yes all the files that are present there. That should help us. Maybe you could send them through a private message.

31

a quel adress?

32

@bassirou, you could send us a private message as outlined in this post discussed previously:

33

Note: Please refresh your page if you are not able to send us a private message.

34

je ne vois qu’un seul button reply

35

DI TCS Headteacher survey Niger.xml (94.5 KB) DI TCS Student survey Niger Endline Cohorte 2.xml (63.2 KB) DI TCS Teacher survey Niger.xml (134.6 KB) DI TCS Teacher survey Niger_2.xml (122.9 KB)

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36

Thank you @bassirou! Will reach you back incase we should require anything else.

37

@bassirou, it seems like you were only able to extract the questions, could you also send us the submissions? Maybe you could share with us a ZIP of everything that is inside the files folder:

Device\Phone\Android\data\org.koboc.collect.android\files. That should be helpful for us.

38

Bonjour j’ai zippé le fichier File mais je ne peut pas l’attaché dans la réponse. on me dit que c’est pas autoriser ce genre de fichier

39

Maybe you could link it with dropbox or other platform.

40

Malheuresement je l’ai pas sur ma machine. si c’est possible par courriel?

41

Have you tried WeTranser? It’s free and easy to share files.

42

c’est sur quelle adresse je ferais le transfert

44

hello Mr Kal_Lam I think I found the data by the way it was probably a careless error I put them in a form already containing data. when I left to investigate the XLS, I certainly didn’t change the name of the form and I deploy it on the already existing form. thank you very much for your assistance and patience.

45

Thank you @bassirou, for confirming that you finally found the missing data.

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46

un grand merci pour votre pro activité

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