HI
I CAN’T EXPORT THE DATA FOR MY PROJECT ABOUT 3 DAYS AGO
THIS IS A SCREENSHOT SHOWING THE PROBLEM, IT CAN’T PROGRESS AFTER THIS , PLEASE TELL ME WHAT TO DO
Hi @imupac,
Change the ‘select export type’ then try to download the data.
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I tried everything, before I sent to you , nothing work at all
Hi @imupac,
Can you tell us which server are you using?
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I use this server:
https://kc-eu.kobotoolbox.org
Hi! Im having the same issue but on the https://kf.kobotoolbox.org server
@imupac, @it_pau_dia, are you still facing this issue?
Yes, still not working
Please if you have any solution for the problem.
Thank you so much
Hi! Yep, for some forms is still not working.
Hi
Any update please?
Still can’t download the data, about week ago
Dear Kobo Support Team,
I hope this message finds you well. I am writing to request immediate assistance regarding some issues I am facing with data downloads. Despite having a Premium account, I am currently unable to download the necessary data, which is affecting my work.
I would also like to mention that I have been trying to reach Kobo for the past 8 days regarding this issue but have yet to receive a response. This delay is significantly impacting my productivity, and I kindly request your prompt attention to resolve this matter as soon as possible.
Thank you for your support, and I look forward to hearing from you soon.
Best regards,
@imupac, could you kindly share with me the following information through a private message so that I can have a closer look at your case (to see if it’s some bug):
- Username
- Project name
- Server
Note: You could share with me a private message as outlined in the post discussed previously:
Hi
I sent you a private message, including the informations you asked for, Is there anything new about the issue?
Please it’s very important to download the data as soon as possible
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Hello,
Our team is having issues with downloading the CSV (legacy) forms from Kobotoolbox. It either says “Pending…” or fails to donwload.
Username: xxxxxxx
Project names (two projects):
- ការអង្កេតអនាម័យដៃនៅមន្ទីរពេទ្យខេត្តសៀមរាបឆ្នាំ២០២៤
- ការអង្កេតអនាម័យដៃនៅមន្ទីរពេទ្យខេត្តកំពង់ឆ្នាំង ឆ្នាំ២០២៤
Server: https://kf.kobotoolbox.org/
Would you be so kind to look into it?
Best,
Gaetan.
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Hi all,
Data, Downloads, XLS stuck in processing…
I deleted the previous XLS I exported in September after PowerBI kept continuously throwing me a Bad Gateway error so I deleted the XLS and tried downloading/exporting a new XLS
The new XLS downloading is now stuck in PROCESSING…
The details are to the project are;
Username: xxxxxxx
Server: https://kf.kobotoolbox.org/
Project name: PACD Cocoa - HH Profile
Asset UID: acSZwEvzvZcR7oQ5BKV5JX
I have followed the help documentation, and have waited over several hours for the processing to complete on multiple occasions and this hasn’t worked
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Welcome to the community, @Gaetan_86, @dinonaing! Thank you for brining this to our attention. Kindly please be informed that we are investigating your issue and will get back to you once we have anything as an update.
Thank you for the warm welcome @Kal_Lam! I want to take the opportunity to say how great Kobotoolbox has been for our LMIC context. Keep up the excellent work!
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Continuing the discussion from Can't download the data:
Hi @Kal_Lam
I am experiencing similar issues with data downloads. I have tried different the different export types (csv, xls) but returns as failed every time.
Project details;
Username:
Project name: YES Drievlak
Server: https://kc.humanitarianresponse.info
Best,
Charlton
Conservation South Africa
Dear! We are currently facing difficulties exporting Excel data in a specific form with more than 400,000 submissions; it always gives an export error. Our account is professional with the server https://kf.kobotoolbox.org/.
Usuario: xxxxxxx
Project name: 1.8. FICHA DE REGISTRO DE RECEPÇÃO DE UNIFORME ESCOLAR
Server: kf.kobotoolbox.org/
"I appreciate your help
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Welcome to the community, @nilzaseje24! Have you tried downloading your data in XLS (legacy) format?
