Can't download the data

User Support Data Management
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1

HI
I CAN’T EXPORT THE DATA FOR MY PROJECT ABOUT 3 DAYS AGO
THIS IS A SCREENSHOT SHOWING THE PROBLEM, IT CAN’T PROGRESS AFTER THIS , PLEASE TELL ME WHAT TO DO

KOBO_D_ISSUE
KOBO_D_ISSUE720×264 24.3 KB

2

Hi @imupac,
Change the ‘select export type’ then try to download the data.

1 Like
3

I tried everything, before I sent to you , nothing work at all

4

Hi @imupac,

Can you tell us which server are you using?

1 Like
5

I use this server:
https://kc-eu.kobotoolbox.org

6

Hi! Im having the same issue but on the https://kf.kobotoolbox.org server

imagen
imagen1566×863 64.3 KB

7

@imupac, @it_pau_dia, are you still facing this issue?

8

Yes, still not working
Please if you have any solution for the problem.

Thank you so much

9

Hi! Yep, for some forms is still not working.

10

Hi
Any update please?
Still can’t download the data, about week ago

11

Dear Kobo Support Team,

I hope this message finds you well. I am writing to request immediate assistance regarding some issues I am facing with data downloads. Despite having a Premium account, I am currently unable to download the necessary data, which is affecting my work.

I would also like to mention that I have been trying to reach Kobo for the past 8 days regarding this issue but have yet to receive a response. This delay is significantly impacting my productivity, and I kindly request your prompt attention to resolve this matter as soon as possible.

Thank you for your support, and I look forward to hearing from you soon.

Best regards,

12

@imupac, could you kindly share with me the following information through a private message so that I can have a closer look at your case (to see if it’s some bug):

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously: