I am still unable to create a download

[dinonaing]

Can't download the data

HI I CAN’T EXPORT THE DATA FOR MY PROJECT ABOUT 3 DAYS AGO THIS IS A SCREENSHOT SHOWING THE PROBLEM, IT CAN’T PROGRESS AFTER THIS , PLEASE TELL ME WHAT TO DO [KOBO_D_ISSUE]

Dear team, following up on this post. I am still unable to create a download. Has the team had any progress and releasing a fix

[Kal_Lam]

@dinonaing, could you kindly share with us a screenshot of your issue so that we could understand it pictorially and help you out?

[dinonaing]

Hi, here’s a screenshot of the Downloads window

I deleted the previous XLS download and I started a new XLS download yesterday
This is still processing (running)
This has been happening since Sept

[Kal_Lam]

@dinonaing, could you provide me the following through a private message? Maybe I could have a closer look at your case.

• Username
• Project name
• Server

You should be able to send me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…