Cant log in and reset my password

User Support Account Issues
1

i cant login or reset my password, it resets and still say invalid user name or password

2

Hi @icesm_e, welcome to the community!

Can you share which server you are using? And can you make sure that you’re trying to login to the same server you are resetting your login info?

Sometimes we miss the servers and that might be the cause.

3

i am using kc.humanitarianresponse.info/xxxxxxx

4

the user name is xxxxxxx

5

i am using kc.humanitarianresponse.info/xxxxxxx the user name is xxxxxxx

7

@icesm_e, if you have issues resetting your password please feel free to reach out to support@kobotoolbox.org with the email that was registered with your username.