Downloading issues

@anthonym, @mservellon, @ricardovr22 please be informed that the issue has been resolved.

This is my problem to

I’m having similar issues this morning also using the “Researchers, Aid Workers & Everyone Else” server. Any suggestions as to how I can speed up the processing time?

Hello @Kal_Lam, I have the same issue yesterday and today I think isn’t resolved .

Welcome to the community, @alexandra_spencer! Are you still having the issue? cc: @dahmane86. I just made a quick check with the HHI server and I was able to download the data without any issue.

Managed to get the downloads later in the morning - it just took a while! Many thanks!

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Thank you for confirming @alexandra_spencer!

Hello, I confirm that the issue has been resolved, many thanks

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Thank you for confirming @dahmane86!

The issue is back

I am getting the same issue

Is the issue still on @anthonym?

@gwe02, is it still happening? If yes, please let us know the server that is being affected.

@Kal_Lam Was able to download, however it is taking over half an hour “processing” before being able to download. I just tried again and stuck on processing.

How can I check for my server? I am using windows 10, but I also tried via Iphone and same thing is happening

Good day. I am having the same issues. Processing is unfortunately taking forever. I tried changing from XLS to GeoJSON, also unsuccessfully (EDIT: worked with GeoJSON, but it also doesn’t solve my case). Only way I got was from ancient XLS version, which doesn’t totally solve my case.

Seems to be OK now. XLS were successfully processed and downloaded now.

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We will get back to you when we resolve this issue @gwe02!

Welcome to the community, @rdornas! Thank you for confirming!

Hi @Kal_Lam,
I have a problem in downloading the data, after I export the data in xls form I can’t download them the server send me a message " 403 forbidden" if you can help me in this issue.

@Mossab, let us discuss here: