Encountering the same export issue

[omar.im]

Data export recently failing

Hi All, I am trying to download data as xsl from a form I have deployed, via “Data”–>“Download”–>“Exports”. All the exports I am creating yield “Export Failed”, with the following error message “Mismatched labels and translations: [FormName][Spanish (es), None] 1!=2”. [image] Those exports used to work perfectly fine, and stopped working after leaving the form a little while (as far as I could see at least!). After a bit of testing, I think I was able to pinpoint where the issue is coming …

Hey !!

I am Omar, encountering the same issue mentioned above, also sent you an email. m username is xxxxxxx.

Please help !!

[Kal_Lam]

@omar.im, kindly please be informed that we are investigating and will update you as soon as we resolve this issue.

[Kal_Lam]

@omar.im, kindly please be informed that this issue has been fixed.

Release Notes - version 2.024.17a

There is now a new release 2.024.17b which includes a fix for the “mismatched labels and translations” bug affecting exports and reports: PR Description kpi#4978 formpack#323 Fix “mismatched labels and translations” export failure Resolves a bug that affected multi-language forms using select_one_from_file or select_multiple_from_file Deployment to both EU and Global servers is now complete as of 2024-06-17 16:46 UTC.

Please feel free to reach us back if the issue persists!