Error 502 - Bad gateway

[hvsaidu]

Hello, I am unable to log in to my account, and all online enketo forms are not working as well. I am getting a 502 error on the https://kf.kobotoolbox.org/ site.

Kindly help, thank you in advance.

[hakan_cetinkaya]

Hello @hvsaidu,

Welcome to the community, you can find the information in here:

Outage on non-humanitarian server

We apologize for the disruption, but https://kf.kobotoolbox.org/ is currently down due to an issue with our hosting provider, Amazon Web Services. This issue appears to be isolated to the US region where the non-humanitarian server runs and is not affecting the EU region where https://kobo.humanitarianresponse.info/ is hosted. As of 13:00 UTC, Amazon has released this statement: We can confirm a loss of power within a single data center within a single Availability Zone (USE1-AZ4) in the US-E…

-h.

[Kal_Lam]

@hvsaidu, @hakan_cetinkaya please be informed that the server has been restored.

[Kal_Lam]

Thank you, @hakan_cetinkaya, for sharing the announcement link and updating the community on the server downtime. Expecting similar support in the upcoming days too.

[Kal_Lam]

Thank you, @hakan_cetinkaya, for sharing the announcement link and updating the community on the server downtime. Expecting similar support in the upcoming days too.

[hvsaidu]

Thank you both for the response, the instance is back online.