Error in date seen in View utility

User Support Data Management
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1

Dear community.

I’m having an error while viewing a stored date through the VIEW utility. The date displayed is always one day before the actual date registered in that submission. In the screenshot I show the date as displayed in the VIEW feature (the one with the error - red ) Vs. the dates in the EDIT feature, the table view and the Excel file downloaded (yellow).

Error
Error1768×487 51.1 KB

This is the only submission with this issue and has never ever happened to me before. I’d really appreciate any insights on the subject.

Thanks.

Sergio.

2

Welcome to the community, @sergiousmeglsdominic! Would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server
  • _id

Note: You could share with me a private message as outlined in the post discussed previously:

4

@sergiousmeglsdominic, it’s OK when I view the same _id at my end. FYR…

image
image1274×323 15.2 KB

5

Great. Could that mean that it has something to do with some specific settings in my account?

Untitled_ Sep 15, 2023 7_37 AM

I also tried doing it from a different account and different device: same results:

WhatsApp Video 2023-09-15 at 7.58.00 AM

6

Some updates.

  1. Same thing is happening in other projects in the same account in all submissions (not as I wrote before, with only one submission)
  2. I created a new project with a date field using a different account. Same results.
  3. I tried using a different device. Same thing.
  4. Tried using a different browser

:frowning:

7

Would you mind to check the correctness of the date/time and timezone configuration on the used device (and your network), please?

8

Hi @wroos , thank you for your reply.

Yes, I did with two different devices, accounts and networks, all properly configurated. Also, I found that I’m not the first one experiencing this issue: