Error Message on my home page

Hello. I keep getting this error message box everytime I go to my home page in kobotoolbox. Does anyone have any idea what this means?


@dvigo1, are you still seeing the issue? If yes, please let us know the server you are using. We could help you troubleshoot the issue.

Yes, I am still experiencing it. I am using the European Union KoboToolbox Server:

@dvigo1, when do you get this error message?

Every time I log in to my home page in kobo.

edit for additional info:
I also get it when I go to my usage in my account settings.

@dvigo1, could you provide me the following through a private message? Maybe I could have a closer look at your case.

  • Username
  • Project name
  • Server

You should be able to send me a private message as outlined in the post discussed previously:

Sent. But my concern is not related to any project so I did not put any.

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@dvigo1, is this the issue?

I get the error message, but it goes away after a moment.

Yes. What is it about and why does it keep popping?

@dvigo1, we are investigating and will update you soon. Thank you for brining this to our attention!

@dvigo1, please be informed that we have a fix pending for this issue.

Thanks for the update. Looking forward to its resolution.

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