Error message when sharing links to survey audience

[tkizu]

I have developed two surveys and shared links and the clients told me that he would get error messages as attached. Please advise on how to solve this issue.

[Kal_Lam]

Welcome to the community, @tkizu! Would you mind sharing your survey URL through a private message so that I could have a closer look at your case?

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

I assume it to be a browser issue. Could you kindly try it on a different browser to see if the issue is the same?

[Kal_Lam]

@tkizu, I am able to load both the forms. FYR …

And this form too …

Seems like it’s a browser issue at your end. I could load this with Chrome. Maybe this post discussed previously should help you solve your browser’s issue:

Loading Error - Samsung Tablet issue

Welcome to the community, @fernandapalhano! The error message you have been seeing could be a browser issue. Try using modern browsers like Chrome, Firefox, Edge, etc. These modern browsers should help you avoid getting the same. But having said that, please also note that these browsers should be updated to it’s latest version.

[tkizu]

Thank you for your reply. I will check with the client. It appears that the issue is with the client.

[Kal_Lam]

@tkizu, yes you could have this issue when your browser are not updated to it’s latest version.