Excel export stuck in 'Processing' - unable to download excel data results


I am currently unable to export XLS project data from several projects and different KoboToolbox accounts. I have tried multiple times in the last 48 hours. I have tried deleting the ‘Processing’ export, and retrying the download - nothing has worked yet…

Below is a snip of the excel export stuck in ‘Processing’:

Could someone look into this please? Thanks

Welcome back to the community, @co2balance! Is this still an issue? It was an issue yesterday but has already been resolved. Could you please cancel the task and try a fresh download to see if you are able to download it?

Hi @Kal_Lam , yes they eventually downloaded, but it was after at least an hour. This is the first time data has taken longer than a few minutes to download. Thank you for the response

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Thank you for confirming that the issue has been resolved.