Export Failed Error message while downloading data from KoBoToolbox server

Hi @Kal_Lam I am facing the same issue. Only one project fails to export data.

Welcome to the community @tkipruto! Could you kindly please share with us a screenshot of the issue. Would you also mind letting us know the server (OCHA or HHI) you are using?

I am using the OCHA server

Would you mind sharing your username and project name through a private message?

Well i went through your survey project and could see that you had redeployed your survey project 40 different times. In these 40 redeployments, i could see that you added some questions, removed some question and even modified some question types (which i have highlighted in yellow in the attached xlsform below). Those yellow highlights actually did not affect your download with the Export Failed that you see.

Version Comparison:

Version Comparison (Export Failed).xlsx (19.3 KB)

The problem that caused Export Failed was when you first deployed your xlsform (or say your survey project) with a repeat group and then submitting the data with the repeat group to the server but later removed those repeat groups (in your recent redeployment).

Solution:

You should be able to download your data, if you once again group the questions as repeat group and name the group as repeat_ben as they were grouped and named before.

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Hello,
Side note: Let’s invest in systematic pre-testing before changing running systems (form) during enumeration…

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Actually this is still part of pilot

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Hi @tkipruto,

It seems that you were finally able to download your dataset.

Yes. I did. Thank you very much.

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