Failed to list assets in kobo

sai_pawar · February 6, 2024, 4:58am

Hello, I am trying to open my humanitarian kobotool box account, but to no avail. I am getting an error message that reads: Failed to list assets.

My user name is sai_pawar

Kal_Lam · February 6, 2024, 5:17am

@sai_pawar, could you kindly share with the community a screenshot of your issue so that the community should be able to understand your issue pictorially?

aaj · February 6, 2024, 5:21am

Have the same problem on the kf server -

Getting this error when opening any webform:

A similar problem had occurred last december:

Kal_Lam · February 6, 2024, 5:23am

Thank you for brining this issue to us, @aaj. We will get back to you once we resolve it.

sai_pawar · February 6, 2024, 5:26am

Please find the error screen

shot

aaj · February 6, 2024, 6:00am

Am able to list and open projects now, as well as open webforms

Looks like the problem is resolved?

Kal_Lam · February 6, 2024, 6:07am

@sai_pawar, @aaj, please be informed that the issue has been resolved. Apologies for the inconvenience caused!

aaj · February 6, 2024, 6:20am

Thank you @Kal_Lam and the support team for your immediate response

sai_pawar · February 6, 2024, 6:22am

Thanks its working for me

Kal_Lam · February 6, 2024, 6:29am

@aaj, @sai_pawar, thank you for confirming!