Form status deployed in project tab but while opening to enter the data it says the form is deleted

I have not archived nor deleted my form. The status of form under project tab shows deployed but still I get this message: This form does not exist or you no longer have access to it. Please check the URL for any missing characters.

If the form existed previously, it may have been archived, disabled or deleted. If this is unexpected, please contact the person who asked you to fill the form.

(Attempted to access form with ID: aFaxtpTmC5idP2qFziG8gR)
I am also unable to submit the form. It shows 404 error

Context: My form was working well till now. I had a total of 240 submissions and we are expecting to collect data from 3,000 households. We had lots of media attachments too. Kobo notified I ran out of storage space so I downloaded the attachments as well as spreadsheet and deleted all the entries from the data table to free up space for new entries. But now it is constantly showing error and I can neither fetch the form from download form, not enter new data and not even submit the data

Welcome to the community, @chetana_p!

Could you kindly share with us a screenshot of your issue so that we could understand it pictorially?



I am sharing three screenshots. First one where ‘my project’ shows that the the project name ‘किसान सूचीकरण फारम’ is in deployed status.
Second picture where I try to open the form but it shows the error saying either the form is deleted or archived which is not true because I haven’t done anything to the form
And third screenshot where I try sending the draft entries and it shows error during submission.

It would be of great help if you could support me in resolving this. Thank you!

Here is another screenshot that says there is a bug and I need to contact you. Please help

@chetana_p, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously:

@chetana_p, in addition, please also share with me the screenshot of your app’s Settings>Server so that I can also understand how you have configured your app.

Hi, there is no option to send personal message. I clicked in the reply button as you suggested. The ‘image 2’ you tried sending did not open and I am only able to see these options:

@chetana_p, you will need to follow this post to share with me a private message: