I created an account with the username xxxxxxx and email address xxxxxxx@gmail.com on 19 May 2025. I successfully activated my account and created a project. I then deployed the form for Online data collection to respondents using Eketo (sp). There are more respondents I have to deploy to and I am failing to log in. I have tried resetting the password and I being told the account does not exist. I am worried I will lose the data already submitted and may delay deploying the form to remaining respondents. I would like your help how I go about this.
@ctmukhala, you may have tried logging into your account through the wrong server. Try following this community post discussed previously:
Incase, it still does not work, feel free to reach us through at support@kobotoolbox.org. But please be sure that you reach us through the email ID registered with account.
