How can we make sure our account is updated with required features after subscription

User Support Account Issues
1

Hi, how can we make sure our account is updated with required features after subscription. How much time it will take to update account with extra submissions after payment confirmation, tq!

2

Hi, I have subscribed for one month and paid for extra 1 lakh submissions. How would I know that my account was updated, so that I can start work with out doubt

3

Welcome to the community, @UmaMaheswaraRao! You should always be able to check your account plan as outlined in this post discussed previously:

4

Hi, i completed payment for extra submissions. But not yet updated. It’s emergency,

5

@UmaMaheswaraRao, could you kindly reach us through info@kobotoolbox.org? We could expedite your process there. Thank you for your kind understanding!

6

Hi, I mailed twice with payment receipt. Please confirm me on extra 1 lakh submissions ASAP. I’m expecting reply atleast on how much time it will take to update my account. Field team is already in position

1 Like
7

Hi, someone please check info@kobtoolbox.org, i completed payment for extra submissions, waiting for confirmation, URGENT URGENT

8

@UmaMaheswaraRao, feel free to reach back to me if you still have not been heard back from info@kobotoolbox.org.