How long after paying for one of the plans are our plans updated?

[caritasgv_falnesio]

Hello! We have paid yesterday for the subscription, but after logging into our account today, it still says that we are on the free community plan.

[Kal_Lam]

Welcome back to the community, @caritasgv_falnesio! Please be informed that your account should be immediately upgraded to the desired plan after making the payments. Just in case you have logged into the wrong server …

Problem accessing my Kobotoolbox account

Welcome to the community, @khaly! Just so you know, there are two servers (the Global server and the EU server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. So, you’ll need to log in with the right link. For the Global server account, try login through this link For the EU server account, try login through this link Please feel free to reach us through support@kobotoolbox.org if you still h…

If your account has not been upgraded to the desired plans, please feel free to reach us through support@kobotoolbox.org with the invoice.

[caritasgv_falnesio]

Thank you, we have sent an e-mail, with invoice, requesting to associate the subscription to the correct account and are awaiting a response.