I am having issues viewing my project data

[saocji]

Hi. Same problem here. Its related to xls form? Can I deploy again?

[aaj]

Hello, having a similar problem on one of our forms. Created a new topic (Problem with project/form), then saw this posting.

Sharing all problem information here…

Screenshot 1: Get this “error” message opening the project:

Screenshot 2: This appears in the the Data tab (Tables section) for the form:

Screenshot 3: This appears in the REST services submissions list, when I click on the retry button for a failed REST submission:

Screenshot 4: This appears when I click on (open) one of the previous successful REST submissions, in the REST services submissions list:

This is an actively used form. Entries/submissions will start in a few hours. So, this is urgent!

[aaj]

@Kal_Lam, Is there any update on this problem? I shared details of the project/form having this problem with you in a private message. Hope you received it?

[Par]

Hello! I have the exact same problem! I am in middle of a data collection and I am using my organizational server.

How can I resolve this issue please? I look forward to your advice!

[gcer]

Same problem, on kf.kobotoolbox.com, on all our forms

[jovane]

Still not working — same problem [kf.kobotoolbox.org]

[Kal_Lam]

@saocji, @aaj, @Par, @gcer, @jovane, thank you for sharing the details! Please be informed that we are currently investigating the issue and will work to resolve it as soon as possible. We’ll keep you updated once it’s resolved.

Thank you for your kind understanding!

[jovane]

Just checked it and it’s working again! Many thanks!

[aaj]

Hi Kalyan, I just checked…looks like three of the four problems in the project have gotten resolved. The “submission has been deleted” message still appears for the recent failed REST submissions . See attached screen capture gif video. regards, zahid

[gcer]

All working now for us, many thanks!

[aaj]

Resolved the “submission has been deleted” REST service related issue by doing a ‘retry submission’ for each of the failed REST submissions. Submissions got re-sent successfully.

[Kal_Lam]

@saocji, @aaj, @Par, @gcer, @jovane, the issue has been resolved! Thank you so much for your patience and understanding.

For more details, please feel free to have a look at the release notes:

Release 2.025.10

A new release 2.025.14e is available. It was deployed to our production servers on July 9, 2025 at 14:00 UTC: To learn more, visit our release notes.

[saocji]

Thank you!

[aaj]

Thank you!

[Kal_Lam]

@saocji, @aaj,