I am unable to log-in. After creating my Pre-check -in

[1scottsmith]

I am unable to log-in. After creating my Pre-check -in , the website sends me to the kobotoolbox and asks for username and password. I enter the information I created - and hit the enter button and the same screen shows again - and again .

Please help

[Kal_Lam]

Welcome to the community, @1scottsmith! FYR, this post should help you solve your issue …

Problem accessing my Kobotoolbox account

Welcome to the community, @khaly! Just so you know, there are two servers (the Global server and the EU server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. So, you’ll need to log in with the right link. For the Global server account, try login through this link For the EU server account, try login through this link Please feel free to reach us through support@kobotoolbox.org if you still h…