I cant log in into my account, it says wrong password or username

[ratatoulie92]

I have been trying to log in into my kobo account via my mobile phone but it says either my password or username is incorrect, i tried to reset it via my email address but i received an auto generated email from kobo team saying it doesnt recognize my email even

[Kal_Lam]

@ratatoulie92, this post discussed previously should help you solve your account login issues:

Problem accessing my Kobotoolbox account

Welcome to the community, @khaly! Just so you know, there are two servers (the Global server and the EU server) for KoboToolbox. If you have an account on one of the servers and try to open your account through the link for the other server, you cannot log in. So, you’ll need to log in with the right link. For the Global server account, try login through this link For the EU server account, try login through this link Please feel free to reach us through support@kobotoolbox.org if you still h…