I can't log in to my account

[dfbestudos]

Dear KoboToolbox Support team,

I am having trouble accessing my account (meyer.dfb@gmail.com, dfbestudos).

I had already created a form, and I can still access the form itself, but I am unable to log into my account to view the survey results.

This is very important because I need the survey data for the preparation and description of work for my institution.

Could you please help me recover access to my account and my project data as soon as possible?

Thank you in advance for your assistance.

Thank you in advance for your assistance.

Best regards,

[Kal_Lam]

Welcome back to the community, @dfbestudos! This community post discussed previously should help you solve your issue:

Welcome to the community, @hitowabi! Please be informed that there are two servers (non-humanitarian server and humanitarian server) for KoboToolbox. If you have an account on one of the servers and try to log in to your account through the link for the other server, you cannot log in. So you’ll need to log in with the right link. For the non-humanitarian account, try login through this link For the humanitarian account, try login through this link If you have password-related issues, feel fr…

Feel free to reach us back if the issue is something else!