I can't no have confirm Email account

User Support Account Issues
1

Dear Kobo Support,
I need urgent help. I cannot access my Kobo account because it is asking me to confirm the email address, but I have lost access to that email and cannot receive the confirmation email.

Username: [sanhtet]
Old email: [not know]

Please help me change my email address or confirm my account manually. I am working on an important humanitarian project and urgently need access.

Thank you very much.

2

Dear Kobo Support,
I need urgent help. I cannot access my Kobo account because it is asking me to confirm the email address, but I have lost access to that email and cannot receive the confirmation email.

Please help me change my email address or confirm my account manually. I am working on an important humanitarian project and urgently need access.

Thank you very much.

3

Dear Kobo Support,

I need help to recover my Kobo account. My username is thuzar25, but I have forgotten the email address linked to the account and I cannot receive the confirmation email.

Because I can’t confirm my email, I cannot log in, and I urgently need access to my forms and data.

Can you please help me:

Recover the account?

Or update the email address to a new one?

I can provide any information needed to verify I am the rightful owner.

Thank you very much for your help.

4

Welcome to the community, @Sanhtet! To login to the correct server feel free to visit this post discussed previously: