Hello, I am having similar problems with my kobo, I have 13 versions but can only download data from the last version and, I have been following up on the discussions and tried the solutions but with no success. Please help.
Welcome to the community, @matemba!,Would you mind sharing the following information through a private message so that I could have a closer look at your case:
Username
Project name
Server
Note: You could share with me a private message as outlined in the post discussed previously: